We understand that plans can change, and you may need to cancel an order after you have already completed checkout.
Currently, our website and mobile app do not feature a button to automatically cancel an active order yourself. However, you can absolutely still cancel your order by reaching out to our team.
How to Cancel
To ensure your order is stopped before our team begins preparing or shopping for your items, please contact the store directly:
Locate the phone number for the specific store fulfilling your order (this is listed on your order confirmation email and on our online store locator).
Call the store and ask to speak with Customer Service or the E-commerce department.
Have your order number ready and inform the team member that you need to cancel your reservation.
Common Issues
Timing of Cancellation: We highly recommend calling the store as soon as possible. If you wait until close to your pickup time, the store team may have already gathered your items or prepared custom products.
Store is Closed: If you place an order late at night and realize you need to cancel it, please call the store first thing the following morning as soon as they open.
Pending Bank Holds: Once the store successfully cancels your order, you will not be charged for the items. However, please be aware that the initial temporary authorization hold placed on your card at checkout may take a few business days to clear from your bank statement.